For hospital departments
Your care team did not choose ordinary email for patient communication. There simply was not another secure option.
Between appointments
Access is by invitation only. The department decides which patients can message the care team.
Before
Patient messages arrive in the same inbox as scheduling, admin, and internal comms.
Ordinary email is a poor fit for sensitive health data and difficult to govern under GDPR.
No audit trail, no record of what was communicated or when.
Any patient who finds the address can write in, no access control.
Photos, symptoms, and sensitive data sent over general email infrastructure.
No dedicated space for ongoing care relationships, every message is ad hoc.
With Certific
Patient messages arrive in a dedicated clinical dashboard, separate from all other traffic.
Encrypted, access-controlled, and designed around GDPR requirements for health data.
Full audit log, every message timestamped and attributed.
Care team controls access; only invited patients can reach the team.
Symptom reports, photos, and updates stay in a secure channel built for department care teams.
Common questions
Only patients already under the department’s care. The care team activates access patient by patient; no one can contact the department unsolicited.
No. This channel only becomes available once a patient has already been accepted into the department’s care. The referral pathway remains unchanged.
The digital communication channel is an additional option; it does not replace phone calls or in-person appointments.
For patients
Your new digital nurse asks the right questions, collects the patient's self-description, and hands a clear, documented summary to your team.
Patients describe their health concern in their own words, just like in an email or a messenger app.
The system asks the patient which concerns matter most, so your team sees the priority first.
AI selects clinician-reviewed follow-up questions based on the patient’s text to complete the intake.
Patient sends a high-quality, information-rich request to the clinic before the visit.
You described multiple concerns. Which one is the most urgent?
"I’ve had stomach pain for a while. It comes and goes, sometimes feels stronger after eating. Not sure exactly where it hurts"
The pain is mostly in my upper stomach. I haven't had a fever or any nausea. It started about two weeks ago and usually happens right after I eat. It lasts for maybe an hour then fades away.
One channel
Patients with certain chronic or high-risk conditions need specialist-care contact between appointments as well. Often it makes sense to handle this in a digital communication channel, rather than relaying information through primary care.
For departments
Keep patient communication in one secure place with pre-visit patient self-descriptions and clinical tools. Delegate tasks across the care team and keep the department focused on what matters most.
Get an instant overview of who is messaging about what. Requests are automatically sorted by chief complaint, giving the care team the background information needed to plan a structured workday.
Generate clinician-reviewable encounter summaries and translate patient messages into the care team’s working language.
Access evidence-based templates and automatic translation directly from the patient request.
Before a scheduled appointment, patients can share structured pre-appointment information so the department sees the relevant patient self-description and captured details in advance.
Every department works differently. If your team relies on structured tools like an epilepsy seizure diary, a heart failure symptom log, or any standardized questionnaire, we want to hear about it. These aren't included by default, but incorporating them into the workflow is something we can scope together.
Getting started
Send us a message. We prepare everything your IT and legal teams need - data processing agreement, security documentation, compliance materials. Your department brings it to the right people internally. We follow up with whoever needs to sign off.
Messaging is free to use. Commercial terms only come into play if you later add structured forms or questionnaires.
Contact usTrust and governance
Choose the area most relevant to you.
For hospital departments and care teams managing patients with chronic or high-risk conditions where contact between appointments is frequent - cardiology, neurology, oncology, endocrinology, and similar. Patients in these settings already need a channel to reach the care team. Certific makes that contact secure and structured.
The channel is new. The communication is yours. The department decides which patients are invited and what gets handled through the platform. Most teams start with chronic disease follow-up - the group where between-appointment contact is already happening informally.
Certific is not a triage or emergency channel and is not positioned as one to patients. For anything clinically urgent, your team handles it through existing protocols.
Patients can write in their own language. The platform handles translation automatically.
Yes. Certific acts as data processor; your hospital remains the data controller. We provide a data processing agreement as standard. All data is stored within the EU. Patient messages do not pass through unmanaged email infrastructure.
We prepare all the documentation your IT and legal teams need - data processing agreement, security overview, compliance materials. You take it to the right people internally. We are available to answer questions directly from your IT or data protection team. The hospital signs off; we handle everything leading up to that.
Yes. Only patients the care team has explicitly authorised can initiate contact. There is no public-facing inbox and no self-registration. Access is controlled by the department.
No integration is required. The dashboard is a standalone web application. EHR or booking system integration is possible later but is not a prerequisite.
For a standard deployment, IT involvement is limited to reviewing and signing the DPA and security documentation we provide. No on-premise installation, no app distribution, no infrastructure change.
Yes. Every message is logged with timestamp, sender identity, and read status. Access is role-controlled. The full record is available to the department administrator at any time.
Security & compliance
Healthcare providers across Europe rely on the Certific platform to manage thousands of patient requests every day.
Data hosted in Europe
Talk to us
If your care team is managing patient contact through hospital email and wants a single secure channel that's actually built for department workflows, let's talk. Messaging is free to use. We handle the paperwork.
Talk to Andres Lasn MD
Andres Lasn MD
Co-Founder, family doctor
andres.lasn@certific.coAndres is a practicing physician who built Certific from direct experience with the problem it solves. If you want to talk to someone who has been on both sides of this, as a clinician and as the person building the solution, he is the right conversation.