Certific’s technology and testing process allow you to take a medically certified Covid test safely in the comfort of your home. Through the unique video-recorded testing procedure, Certific will verify your identity, your test device, the accuracy of your sampling, and your test result.
Process:
Certific is a platform that enables certified remote medical testing at scale. We combine science and technology with easy and affordable access to mass testing to increase efficiency, speed and reliability of home testing.
Certific was created by entrepreneurs and scientists who wanted to find a better way to get us out of the economy shut down by using data smarter.
Certific offers healthcare services in partnership with Dr Jack Kreindler Consulting Limited, a government authorised provider in the UK.
A video of the testing process is required to verify your identity, your test device, the accuracy of your sampling, and your test result. A medically supervised Test Control Officer will review the video.
Please note that without a clear video recording of the test being done, we will not be able to issue your test certificate and you will be asked to repeat the procedure with an unused test kit.
Please take a few minutes to familiarize yourself with the testing process by watching this demo video and checking this leaflet.
Certific will delete all test videos and data after three months. You can always use your right to get your data deleted before that by sending a request to dpo@certific.co.
We currently offer a certification service for the following Lateral Flow Self-Tests:
Please note:
Our certified PCR tests for travel are currently sold out. Below you can find a link to a government website with information on alternative PCR test providers.
The users themselves perform the tests in the privacy of their home. Our app and web platforms enable people to securely record a video of themselves taking the test, while following very strict guidelines. The video will then be reviewed by our Test Quality Officers and signed off by a medical professional.
We will be adding impartial providers to the following list:
*This list will be updated on a weekly basis.
In case of Lateral Flow Antigen Tests, our medical certificate can be used as a Fit to Fly Certificate for certain destinations only. Please check relevant travel advice here.
In the case of a PCR test, our medical certificate is valid for all travel purposes, providing that you have taken your test at the correct time following the full government guidelines of your destination or arrival country.
For all the latest travel, test and quarantine requirements for the UK, please see https://www.gov.uk/foreign-travel-advice.
In case of Lateral Flow / Rapid Antigen tests, your medical certificate will be available on the Certific App within 4 hours after completing the testing process. For tests completed after 8pm, medical certificates may only be available from 8am the following day. You will also receive a PDF copy of the medical certificate sent to the email address used for registration.
In the case of a PCR test, the sample is shipped to the lab and results will be available on the Certific App within 24 hours of receiving your sample. For all samples received before 1pm, results will be available the same day.
Enter your email address into the Certific platform. After this, the app will send you a one-time passcode on your email that you will need to enter. Make sure to check your spam folder for this if it’s not in your inbox.
If this does not work, please contact certific@certific.co.
Your 6-letter token is sent via email by the end of the day after placing your order.
Please be sure to check the email address registered upon your booking, not forgetting the Spam folder.
If you have not received the token email, please contact us directly at, certific@certific.co using the word TOKEN in the subject line.
Your 6-letter token is needed in order to create a new screening in the Certific App.
Please ensure that you are using the token at the correct stage and try typing the token rather than using the copy and paste method.
If the token still does not work, it may have expired, in which case please contact us directly at certific@certific.co using the word TOKEN in the subject line.
If you have not already done so, please try accessing our App using the following link on your web browser app.certific.co.
If you are still experiencing difficulties, please get in touch with certific@certific.co and let us know as many details as you can, including any screenshots of the error page and details of the device that you are using.
If you have not yet started taking the test, then please try again using our desktop version app.certific.co.
If you are experiencing difficulties, please get in touch with certific@certific.co
Please ensure that you have given permission to the Certific App to access your microphone and camera. You can check this in the settings folder of your mobile device or computer.
If you are unable to find the settings, you may try uninstalling the Certific App and downloading it again, where you will be asked again to give permissions to the App.
If you have not already done so, please try accessing our App using the following link on your web browser app.certific.co
If you are still experiencing difficulties, please get in touch with certific@certific.co and let us know as many details as you can, including any screenshots of the error page and details of the device that you are using.
To use a different photo ID document, you will need to start a new screening. Please go back to the main page in the Certific App and choose the option “start a new screening”.
Remember to complete the testing process using the correct screening.
Please go back to the main page in the Certific App and choose the option “start a new screening”. You will be able to edit your personal details and start the process over again.
Remember to complete the testing process using the correct screening.
If you are using the mobile app, please exit the app and log back in. If you are still experiencing difficulties, please try accessing using the following link in your web browser app.certific.co
If you are accessing the Certific App using your web browser, please refresh the page or log out and try again.
If you are still unable to upload your test result photo, please send the photo directly to, certific@certific.co using the word URGENT in the subject line.
In case of Lateral Flow / Rapid Antigen Tests, your medical certificate will be available on the Certific App within 4 hours after completing the testing process. For tests completed after 8pm, certificates may only be available from 8am the following day.
In the case of a PCR test, the sample is shipped to the lab and results will be available on the Certific App within 24 hours of receiving your sample. For all samples received at the lab before 1pm, results will be available the same day.
You will also receive a PDF copy sent to the email address used for registration.
We treat our customer data with utmost privacy and confidentiality, the same as you would expect from a medical consultation. Customer data will only be used for the purpose of providing the test certification service. The personal data and videos collected in the course of the testing process will allow us to verify the identity, the correctness of the sampling technique and test result. We apply the data minimisation principle when collecting and processing data. This means that we only collect the minimum amount of data needed to provide our service.
The data and videos will be deleted within 3 months after taking the test with Certific, but customers can always use the right to get their data deleted earlier by sending a request to dpo@certific.co.
Certific may share customer data with third party service providers, but strictly those service providers that are necessary for providing the test certification service. All of this is described in detail in Certific's Privacy Policy.
The following data is processed to provide our certification services:
User data will be kept for up to 3 months. Anonymous data will be kept for up to 12 months. customers can always use the right to get their data deleted earlier by sending a request to dpo@certific.co.
For further information, please see our Data Protection Policy or contact us at dpo@certific.co
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Our general Terms and Conditions can be found here.
Certific Shop’s Terms and Conditions can be found here.
For more information, please contact us at dpo@certific.co.
Certific’s Privacy Policy can be found Privacy Policy.
Certific Shop’s Privacy Policy can be found here.
Please contact our Data Protection Officer at dpo@certific.co or write to certific@certific.co.
Under the obligations to meeting the minimum standards set by the UK Government, Private providers must clearly communicate the following to all individuals and employers:
Our Private COVID Testing partner ('Healthcare Provider') in the UK is an authorised, regulated clinic and medical laboratory that sets the requirements, supervises and issues your medical Certificate of COVID Status. We work closely with our Private Provider to ensure that both the provider and we follow the legislation and regulations that must be followed, including around data protection, patient confidentiality, mandatory reporting to Public Health England (PHE) in accordance with public health legislation. How we and the Healthcare Provider work to meet these standards can be read in our Terms and Conditions, Data and Privacy Policy.
Testing using Rapid Antigen Lateral Flow Devices ('LFT's) have the benefit of being able to screen people who are highly infectious at the time.
Self-Test LFTs that meet the minimum standards of sensitivity (which means the ability to detect parts of the virus) from samples people can take themselves at home, can give an almost instant result. The sample does not need to be sent to a lab to wait for a result.
Self-Test LFTs are as devices far less costly than laboratory tests.
Self-test LFTs by definition are taken by the patient or parent/guardian of the patient without any independent professional quality assurance or validation of the patient's identity. This means that you can only self certify that you did the test and did it properly. The Certific professional medical certification service, however, overcomes this problem at a lower cost than a live interaction with or visit to a healthcare professional.
Self-test LFTs like with all LFTs are not as sensitive as PCR tests. LFTs are comparable to the more expensive Laboratory PCR tests when you are very infectious (or have a high viral load), but if you are at the beginning of the infectious period a lateral flow test may be negative and days or even hours later you may become infectious to others. It is very important to follow the public health guidance therefore. If you have been exposed, have symptoms or been told to isolate you must do so and not assume that a self-test LFT is a guarantee of being clear for the foreseeable future. If you are vaccinated (or otherwise have natural immunity), taken precautions, and have had no contact or symptoms in the last 10 days, it is extremely unlikely you will become infectious to others with a negative lateral flow test for that day at least, given what we know of current variants.
In summary, no tests currently available are good at detecting if you have been infected with the virus the day you caught it or the first 2 to 3 days of 'incubation'. LTFs are not as good as PCR tests at the early stage when the viral load increases when you are infected but less infectious. So LFTs can lead to a false sense of security and need to be repeated more often if being relied upon as a screening tool, especially for those exposed to others in areas of high prevalence.
Every Self Test LFTs that Certific certifies (on behalf of the Healthcare Provider as having been taken correctly, being a valid test device and having been taken by the person claiming to take the test) devices that meet the standards set by the UK Government.
These test devices must carry a CE mark for self-test use and have also been independently validated for the purpose of self testing. As a result we rely on the manufacturer's performance claims backed up by the UK's official independent analysis and that the performance meets the standards required for self-test LFTs.
We certify on behalf of the Healthcare Provider that the performance of the self-test can be relied upon.
The reliability of a negative test result is not 100% as the sensitivity of the test is not 100%.
For the detection of high viral loads which equate to high infectivity at the time of taking the test.
All tests we certify meet the required performance standards for travellers entering the UK of ≥97% specificity, ≥80% sensitivity at viral loads above 100,000 copies/ml (10^4).
This self-test result will, if valid, and taken properly allow our medical certification team to issue a medical Certificate on behalf of our our partner Healthcare Provider. This Certificate of the result is only for the test result at the time of taking the test.
We can make no guarantees that your status will have changed from the time you took the test to the time you travel. That means that if you are asked to retest prior to, for instance, travelling abroad, a negative test at the time may not be negative afterwards.
While we make every effort to ensure we only Certify tests comply with national and international standards for travel, you must check with the airlines, travel companies, and national authorities of the country you are travelling to that the test is valid for that specific country.
If the authority or organisation requiring you to be tested needs you to have a PCR test or other NAAT test, this self-test LFT for detecting Coronavirus Antigens will not be sufficient.
A negative result means you are unlikely to be infectious and to give the virus to others at the time of taking the test. It does not prove that you are not infected and will become infectious in the coming days. A negative self test LFT normally means you do not have enough viral particles (antigens) to be detected by the test.
A positive result means you have the virus and are most likely to be infectious to others. In this case you will have to self-isolate and follow the national public health guidance immediately This is will normally mean you will not be able to travel and will have to take a confirmatory PCR test. In rare instances, because the test can be positive when you would otherwise be negative from a laboratory PCR test, you could receive a false positive result. The performance of the test is such that less than 3 in 100.
An invalid or unclear result means you will have to take the test again as it was not taken properly or the test device was faulty.
Certific operates as an authorised sub-contractor of professional medical certification services to UKAS Stage-3 applicant or fully accredited private testing providers ('Healthcare Provider')
We work on a continuous basis with Certific's Healthcare provider in the UK to ensure the service complies with several key standards and the requirements of numerous regulatory bodies:
ISO:15189
ISO:22870
Imperial College London