User-Centricity: The Heart of what we do
Our journey began with the creation of a simple yet effective communication platform that acts as a bridge between healthcare professionals and their patients. After conversations with clinicians in primary care, it was clear that they dedicate a significant part of their workday sifting through emails and engaging in phone calls, as also highlighted in a yearly report showing that family physicians spend on average 17 hours per week on administrative tasks. When patients reach out to GPs via email, they often provide insufficient information, making it challenging to grasp the full scope of their health concerns. In some cases, patients may not even include their name! We wanted to help clinicians take control of their time by reducing these mundane tasks and streamlining communication, whilst at the same time, collecting as much information as possible from the patient in relation to their health concern.
We recognized that to create a truly effective healthcare communication platform, it was imperative to understand the unique challenges and requirements of both healthcare providers and patients. This approach allowed us to develop a solution that not only streamlined the workflow for healthcare professionals, but also greatly improved the overall experience for patients.
We take great pride in our user-centric approach, and it shows in the numbers. With over 175 thousand patients and more than 350 clinicians actively using our platform, we've earned an outstanding user feedback rating of 4.8/5. Their feedback stands at the heart of our focus.