Applicable as of 24th of July 2021
These Terms and Conditions are compiled by Certific OÜ, a private limited company, incorporated under the laws of Estonia, registration code 16050394, registered address Tööstuse st 47d-69, 10416, Tallinn, Estonia (“Certific”).
Certific operates the website http://www.certific.co/ and its subdomains (“Website”), applications (“App” or “Apps”) and the software, databases, interfaces, associated media, documentation, updates, new releases and other components or materials incorporated therein or integrated therewith (all together the “Platform”).
By accepting these Terms and Conditions the Customer confirms that he/she has carefully read and understands the Terms and Conditions and agrees to be bound by these terms and policies referenced herein.
In this Agreement the following expressions have the following meanings:
2. Legal framework
2.1 In accordance with these Terms and Conditions Certific enables the Customer to use the Platform to order or access Services from Certific or from the Healthcare Provider, to receive Event Passes from Certific or Certificates from the Healthcare Provider verifying the results of the taken Tests and to share such results with any third parties.
2.2 For the provision of the ordered PCR Testing Services to the Customer, a Testing Agreement is deemed concluded directly between the Customer and the Healthcare Provider from the moment when Certific sends an Order confirmation to the Customer.
2.3 Certific is not the provider of the PCR Testing Services to the Customer and is not liable for the performance of the Testing Agreement between the Customer and the Healthcare Provider. While Certific may perform certain actions of the Healthcare Provider arising from the Testing Agreement, Certific shall do so in the name of and on the account of the Healthcare Provider under a separate agreement concluded between Certific and the Healthcare Provider.
2.4 Certific is the provider of Antigen Testing Services to the Customer, as a result of which Certific may issue an Event Pass through the Platform, which states that the Antigen Test is carried out correctly.
3. Services & Platform
3.1 The Platform provides the virtual environment for the Customers to order or access Services from Certific or from the Healthcare Provider in the form of ordering different Tests available on the Platform and to conduct such Tests independently at a place of the Customer’s choosing (where possible, avoiding public places for the purpose of avoiding any risk of spreading diseases) using the technological solutions available on the Platform for recording and verifying the Test results. As part of the Antigen Testing Services, Certific may issue an Event Pass through the Platform, if the Antigen Test has been carried out correctly (indicating either a positive/negative/invalid Test result). As part of the PCR Testing Services the Healthcare Provider shall issue a Certificate to the Customer confirming the Test result (positive/negative/invalid).
3.2 Through the Platform the Customer is enabled to:
3.3 The Platform and the Services are based on risk calculation principle and they serve the purpose to inform the Customer about the Test results and enable the Customer to make an informed decision whether to obtain services from third parties or not. Use of the Platform and the Services for any other purpose is prohibited (please see Section 17 for details).
3.4 It shall be entirely for the Customer to satisfy that the Test result, the Event Pass and/or the Certificate issued on the Platform correspond to the requirements of any third party service provider, who may request that the Customer present an Event Pass or a Certificate as a prerequisite for receiving such third party’s services (including requirements such as the allowed time frame between issuing the Certificate or Event Pass and using the services of such third party). Certific and the Healthcare Provider assume no liability for such third-party requirements (please see Section 17 for details).
3.5 Occasionally there may be information on the Platform that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Certific reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel Orders if any information on the Platform is inaccurate at any time without prior notice (including after the Customer has submitted the Order).
4. ACCESSING THE PLATFORM
4.1 For accessing the Platform, the Customer shall download the App to its device or access the Website, accept the Terms and Conditions and create an Account.
4.2 Upon registration, the Customer is asked to provide certain information about him/her, including personal information. Specific details of the required registration information are provided in the Platform and the Customer will be guided through the Account registration process in the Platform. The Customer confirms that any registration information submitted by it to Certific is true, accurate and complete.
4.3 The Customer shall be responsible for maintaining the confidentiality of any username, passwords and other log-in and authentication details used to access the Services. If the Customer believes the security of the Customer Account has been compromised, the Customer shall immediately notify Certific thereof and take necessary steps to ensure security of the Account (e.g. block account, change password, etc).
4.4 The Customer may access the Services and create the Account only if the Customer has a full legal capacity and is entitled to enter a valid Agreement with Certific under the laws of the country of residence of the Customer.
5. ORDERING THE TEST
5.1 Tests may be ordered through the Platform or from channels managed by the Healthcare Provider (such as, for example Shopify or another medium for online purchases), by third party cooperation partners of Certific (e.g. event organisers, travel agencies, etc) or by national health authorities
5.2 Upon submitting the Order for a Test the Customer is also requested to provide the delivery details for receiving the Test Kit, unless the Test Kits are provided by the national health authorities. Delivery costs will be added to the Fee, in accordance with Section 14.
5.3 For receiving the ordered Services from Certific or the Healthcare Provider, the Customer may only place Orders for Tests through the channels described in Section 5.1. Please note that each Test Kit will be provided with a unique Test ID and will be accompanied by a unique Token, which must be entered in the Platform before taking the Test.
5.4 Taking the Test and receiving an Event Pass or a Certificate will not be possible, if the Customer does not use the Test Kit provided by Certific or a national health authority, if so prescribed on the Platform, or does not enter the correct Token sent to the Customer. If the Customer does not receive a Token from Certific before administering the Test or when the Test Kit appears to be damaged or missing certain equipment or information (e.g. bar code), the Customer should contact Certific for further instructions.
5.5 The Customer may only order the Services for personal use or for third parties (for example family members). Certific reserves the right to refuse any Order placed through the Platform and may in its sole discretion limit or cancel quantities of Tests ordered per Customer, per Order or on different basis (including if in the sole judgement of Certific any Order seems to be placed by dealers, resellers or distributors).
6. ANSWERING THE SELF-DECLARATION QUESTIONNAIRE
6.1 Before taking the Test, the Customer is requested to complete the self-declaration questionnaire on the Platform. The Customer understands that taking the Test and receiving a Certificate will not be possible if he/she does not complete the self-declaration questionnaire.
6.2 The Customer confirms that all answers provided by him/her in the self-declaration questionnaire are true, accurate, and complete. Providing incorrect information is considered to be a material breach of the Testing Agreement by the Customer and Certific, on behalf of the Healthcare Provider, reserves the right to annul any Certifications issued on the basis of such self-declaration questionnaire and claim from the Customer any damages (including costs and expenses) arising to Certific in relation thereto.
6.3 After the Customer has completed the self-declaration questionnaire, the Customer may proceed with taking of the Test.
7. TAKING OF THE TEST
7.1 In order to obtain the Event Pass from Certific or Certificate from the Healthcare Provider, the Customer shall take the Test on the Platform in accordance with the instructions provided in the Test Kit, on the Platform and communicated to the Customer via e-mail. The specific step-by-step instructions on how to take the Test are provided on the Platform. In case of any questions regarding taking the Test, the Customer is welcome to contact Certific.
7.2 During the Test taking phase, the Customer will be asked to verify his/her identity. For that purpose, the Customer will be asked to show and video-record his/her ID document that must include the photo of the Customer. The specific instructions on how the Customer shall verify his/her identity will be provided on the Platform.
7.3 Before taking the Test, the Customer may be asked to confirm that he/she is not under the influence of alcohol or drugs.
7.4 The entire process of taking the Test, including opening the Test Kit, taking the sample and packaging the sample material into the container provided in the Test Kit (if applicable) must be video recorded through the Platform pursuant to the specific instructions provided in the Platform. The Customer shall ensure that his/her device has the necessary equipment, functions and internet connection required for taking the Test on the Platform.
7.5 The Customer is responsible for ensuring that the video recording does not include any third persons who have not consented to the recording of their image and transmission of their image to Certific.
7.6 While using the Platform and taking the Test the Customer shall refrain from any unusual or suspicious behaviour, including but not limited to unconventional display of nudity, engaging in abusive or fraudulent activity, interfering with or otherwise negatively impacting any aspect of the Services (including hate speech), creating a false identity or any attempt to mislead others as to the identity of the sender or the origin of any data or communications, and storing any content or communications that is illegal, harmful, unwanted, inappropriate, objectionable, confirmed to be criminal misinformation, or otherwise poses a threat to the public. Certific reserves the right to report any such suspicious, unusual or fraudulent action to any relevant authorities.
7.7 The Customer understands that in order for the Test results to be verified, the samples provided by the Customer have to be taken correctly and diligently. Therefore, the Customer undertakes to follow precisely and accurately each step of the Test taking procedure and every instruction provided by Certific through the Platform.
7.8 The Customer understands that if he/she does not precisely follow the instructions provided for taking the Test, then the Test result cannot be verified and it may be invalid.
7.9 If the Customer has ordered the Test for a third party, for example a family member, the Customer shall ensure and assist that such third party takes the Test correctly in accordance with these Terms and Conditions. The Certificate for such third party shall be made available on the Account of the Customer (irrespective of whether the third party has a separate personal Account).
8. TEST EVALUATION
8.1 As per the information and instructions provided on the Platform for a specific type of Test, the Test results may be evaluated either (i) automatically by the Platform, (ii) by professional evaluators, or (iii) by the Healthcare Provider or a third person appointed by the Healthcare Provider (e.g. a laboratory), in case the sample material needs to be analysed by medical experts. In the course of the evaluation, the video-recording of the Test taking procedure as well as other information provided by the Customer during the Test will be reviewed.
8.2 If the Customer’s sample for a specific Test must be sent to the Healthcare Provider or any third party appointed by the Healthcare Provider for analysis, the Customer undertakes to do so precisely according to the instructions provided on the Platform.
8.3 The Customer understands that if he/she should fail to comply with any instructions or requirements for mailing the Test sample (including but not limited to using a different container for storing the sample other than the one provided in the Test Kit), then the Test results may not be verified and/or the Test result may be invalid.
8.4 Certific has the right to occasionally send certain Test results for manual verification by the Healthcare Provider or a third party appointed by it (e.g. laboratory). In such case, the Test result and the Certificate will be made available on the Platform after the manual verification of the Test results.
9. VERIFICATION BY CERTIFIC OR BY THE HEALTHCARE PROVIDER
9.1 Provided that the Customer has completed all the processes for taking the Test as instructed on the Platform, Certific or the Healthcare Provider will be able to verify the Test result (or allow the Certific Platform to do so) and issue the Event Pass or Certificate through the Platform. The Event Pass or Certificate may include the following information (depending on the specific internal policies of Certific or the Healthcare Providers and/or requirements arising from applicable law):
9.1.1 Customer’s personal details (full name, date of birth, passport/ID number and photograph of it);
9.1.2 information about the Test (date and time of the Test sample; Test ID; name of the Test; validity time of the Test, etc.);
9.1.3 Test result (positive/negative/invalid);
9.1.4 details of the Healthcare Provider who has issued the Certificate.
9.2 The Certificate is always issued by the Healthcare Provider, and the Event Pass is issued by Certific. All claims and complaints related to the issuing of the Certificate under the Testing Agreement shall be submitted directly to the relevant Healthcare Provider. Details of the Healthcare Provider who has verified the Test are provided on the Certificate.
9.3 Both the Event Pass and the Certificate serve to confirm that the Test taken by the Customer is trustworthy and that the Customer has taken the Test correctly. The Event Pass or the Certificate does not confirm with full certainty that the Customer is not infected with the COVID-19 or any other virus (please see Section 17 for details).
10. ACCESS TO THE TEST RESULTS
10.1 The Customer can access the Event Passes and Certificates on the Platform using the log in details provided for the Account.
10.2 The Test results expressed in Event Passes and Certificates will be displayed under the Customer’s Account on the Platform for a maximum period of 6 months from issuing the Event Pass or Certificate, after which the respective Test results and the Event Pass and/or Certificate will be deleted.
11. SHARING OF THE EVENT PASSES AND CERTIFICATES BY THE CUSTOMER
11.1 The Customer may share his/her Test results with third parties according to his/her choice, either in the QR code format or PDF format as provided on the Platform.
11.2 The Customer confirms that he/she understands that the sharing of the Test result must be based on his/her free will. The Customer shall have control over with whom (and if at all) he/she shares the Test result. Certific does not share the result without the Customer’s request (except as specified in Section 12).
11.3 The Customer confirms that he/she understands that when sharing the Test result with third parties, these third parties may receive his/her personal data and health related data. The Customer confirms that he/she understands that after sharing information, such third parties with whom the information has been shared may make decisions with respect to the Customer based on the information received. The Customer confirms that he/she understands that Certific will not have a control over how such third parties will use the information received.
12. SHARING OF THE TEST RESULTS BY CERTIFIC
12.1 The Customer confirms that he/she understands that in accordance with the applicable law in the jurisdiction of the Customer, Certific may be obliged to transfer the information on the Covid-19 (or similar) test results with the responsible government agencies, such as to the Health Board in Estonia or to Public Health England.
12.3 The Customer confirms that he/she understands that in accordance with the applicable law in the jurisdiction of the Customer, in case of a positive Covid-19 (or similar) test result, the Customer may be subject to self-isolation or quarantine requirements as required by the applicable legislation.
13. INTELLECTUAL PROPERTY RIGHTS
13.1 The Platform is solely and exclusively owned and operated by Certific and its service providers. Intellectual property rights, including, but not limited to, any and all copyrights, trademarks, service marks and trade names contained on the Platform, are owned by Certific, its affiliates and/or third-party licensors. Subject to the Terms and Conditions, the Customer is granted a limited non-exclusive license to use the Platform for the purpose of ordering, accessing and receiving Services from the Healthcare Providers.
13.2 The Customer is not allowed to lease, rent or commercialise in any other way software or other features provided to the Customer through the Platform. The Customer understands that his/her use of the Platform does not grant to him/her any ownership of any content of the Platform.
13.3 Unless provided by applicable law, the Customer shall not modify, translate, disassemble, decompile or re-engineer a part or the whole of the Platform. The Customer shall not copy, distribute or publish any content of the Platform or any information obtained or derived therefrom, unless provided by applicable law.
14. PAYMENT & APPLICABLE FEES
14.1 The Customer undertakes to pay the Fee to the Healthcare Provider in consideration for the provision of Services. In addition to the Fee the Customer shall pay any applicable shipping costs arising in connection with receiving the Test Kit or sending the Test sample to the Healthcare Provider (if applicable).
14.2 All pricing information is available on the Platform. Certific reserves the right to change prices and to add, alter, or remove special offers from time to time and in accordance with applicable laws. Changes will not affect Orders that have already been purchased but may affect renewals of Orders made in the future.
14.3 Prices on the Platform include VAT or other applicable taxes.
14.4 The Customer will be guided through the Order process when making a purchase on the Platform. Before confirming an Order, the Customer will be given the opportunity to review the chosen Order and amend any errors in the Order. The Customer shall ensure to check the Order carefully before confirming it.
14.5 Payment methods accepted by Certific at any given time are provided on the Platform. Payment for the Order will be due at the time of confirming the Order on the Platform.
14.6 If Certific has accepted the Order, Certific will send the Order confirmation to the Customer by email and/or via the Platform.
14.7 The Customer may not claim any compensation or reimbursement of the Test Fee or shipping costs, neither from Certific nor the Healthcare Provider, if the Certification or Event Pass cannot be issued to the Customer due to the Customer not following the instructions provided on the Platform or due to the Customer breaching any other obligation arising to him/her from these Terms and Conditions.
15. PRIVACY & DATA PROCESSING
16. SUSPENSION OF USE AND TERMINATION
16.1 A Customer who is a consumer (not business customers) in the European Union has a legal right to a “cooling-off” period within which distance sales contracts (including those formed online) can be cancelled for any reason. Therefore, if the Customer (who is a consumer) has not opened the Test Kit yet, the Customer may withdraw from the Order by submitting an unambiguous withdrawal request to Certific within 14 days of paying for the Order. The Customer can submit a withdrawal request to Certific only via the e-mail address email@example.com. Withdrawal request shall include the following information:
16.1.1 Customer’s name;
16.1.2 date of the Order;
16.1.3 date of withdrawal;
16.1.4 Order number/reference to Order.
16.2 Once the Test Kit has been opened, the Customer’s right to withdraw from the Order (and the Testing Agreement) under Section 16.1 ends.
16.3 If the Customer withdraws from the Order (and the Testing Agreement) under Section 16.1, the Test Fee paid by the Customer shall be reimbursed no later than within 14 days of receipt by Certific of the withdrawal request. If the Test Kit has been mailed to the Customer before withdrawal, the cost of returning the Test Kit shall be borne by the Customer.
16.4 Certific is entitled to remove the Customer from the Platform with immediate effect and/or refuse or cancel any Orders, if the Customer causes any abuse or harm to the Platform, if Certific has reasonable belief of fraudulent acts by the Customer when using the Platform, or if the Customer otherwise fails to comply with his/her obligations under these Terms and Conditions (including obligations arising from Section 7.6).
17. LIABILITY & INDEMNIFICATION
17.1 As Certific is not a party to the Testing Agreement, Certific shall not be liable for any claims of the Customer arising from the Testing Agreement (including claims regarding the issuance or content of the Certification). All such claims shall be for the Healthcare Provider. In accordance with any agreements concluded between Certific and the Healthcare Provider, Certific may assist the Healthcare Provider in processing such claims.
17.2 The Platform, the Services and any content or features made available in conjunction with or through the Platform or the Services is provided “as is” and “as available”, without any warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Certific disclaims all warranties.
17.3 The Customer confirms that he/she understands that receiving the Certificate from the Healthcare Provider or an Event Pass from Certific does not exclude the possibility that the Customer may have been infected after taking the Test, i.e. the Test results (the Event Pass and the Certificate provided through the Platform) can only indicate the Test result in the moment of taking the Test but not later than that.
17.4 The Customer shall always take into account that the Test result “negative” does not automatically guarantee that a person is in fact healthy, i.e. has not been infected with the COVID-19 or any other virus. The COVID-19 (or similar) Antigen Tests or PCR-Tests do not guarantee that a person can never be infected or is not infectious at the time of taking the Test.
17.5 The Customer shall always take into account that the Test result “negative” does not mean that this result and/or the Event Pass or Certificate will be trusted by all third parties at all times and that the Test result and/or the Event Pass or Certificate will allow entry to events, travelling, etc. Policies of such third parties shall apply.
17.6 The information made available via the use of the Platform and/or the Services is for informational purposes only. The Customer should not use the Services for diagnostics purposes, for medical advice or to self-diagnose or treat any medical condition or illness. To determine the state of health, diagnosis, or to treat any medical condition or illness the Customer shall always contact his/her doctor or healthcare service provider and shall not rely on the information provided via the Platform. In case of any health concerns, the Customer should always contact his/her doctor or healthcare service provider or, depending on the severity of the health concern, turn to an emergency medicine centre or even call an ambulance.
17.7 The fact that the Test result and the Event Pass or Certificate indicate a negative result does not mean that the Customer may not have any other health problem that requires immediate medical attention and does not exclude the possibility that the Test was faulty or the method of taking the test was not correct, as a result of which the correct Test result would be positive.
17.8 The intended use for the Test results, Event Passes and Certificates as described in Section 3.3 above is to inform the Customer about the Test result and to assist him/her in verifying to third parties, who might accept the Event Pass or Certificate as sufficient verification, that the Customer has carried out the testing procedure correctly. The Customer understands, however, that no Test can ultimately guarantee that the Customer is not infectious with the COVID-19 or any other virus at a given time. If the Customer has any symptoms of the COVID 19 or any other virus (such as, for example, but not limited to, fever, dry cough, aches and pains, sore throat, diarrhoea, conjunctivitis, headache, loss of taste or smell, a rash on skin, or discolouration of fingers or toes, difficulty breathing or shortness of breath, chest pain or pressure, etc.), the Customer should always consult his/her doctor, regardless of whether the Test result and/or the Event Pass or Certificate indicate a negative result or not. Neither Certific nor the Healthcare Provider shall be liable for any Losses that the Customer may incur when using the Platform or the Services of the Healthcare Provider for any other purposes than set out in Section 3.3 of these Terms and Conditions.
17.9 Life-threatening conditions always require an ambulance and/or immediate medical intervention. Such conditions are, for example, if the person appears to be having a stroke, a heart attack, has lost consciousness, is unresponsive, or is not responding appropriately; is having a seizure, shortness of breath or difficulty breathing, is bleeding uncontrollably, is having a severe allergic reaction, has severe burns, has swallowed something poisonous, has very high fever or very low body temperature etc. In the event of any such life-threatening conditions the Customer shall never rely on the Test results and the Certificate issued through the Platform and shall always seek immediate medical attention.
17.10 Certific does not guarantee that the information contained on the Platform and/or via the use of the Services is accurate and complete. Certific assumes no responsibility for any Losses incurred by the Customer as a result of the use of the Platform and/or the Services.
17.11 The Customer agrees to not to hold Certific, its affiliates, directors, board members, employees, the Healthcare Provider or any third party service provider liable for any Losses arising as a result of any decision made by the Customer based on information made available via the Platform and/or by the Customer’s use of the Services.
17.13 Certific does not warrant or guarantee that the Platform and/or any Event Pass or Certificate issued through the Platform will be compatible with all or any hardware and software which the Customer may use, available all the time or at any specific time, uninterrupted, secure or suitable for the Customer’s requirements.
17.14 Certific does not guarantee that the use of the Platform or the Services will always be uninterrupted, timely, or error-free. The Customer confirms that he/she understands that there might be occasions when the Platform or the Services may be interrupted for an indefinite time period, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to the failure of telecommunications links and/or equipment. Certific shall make its best efforts to notify the Customer of such scheduled events with reasonable time in advance. However, Certific shall not be liable to the Customer or to any third-party for any modification, price change, suspension or discontinuance of the Platform.
17.15 Data service and internet connection are required to use the Platform and the Services. The quality of and access to the Services depend on the quality of the data connection. The Customer shall solely be responsible for sufficient data service and internet connection service and its quality. The Customer understands that when using data service and internet connection, the fees of the respective service providers used by the Customer apply.
17.16 Certific is dedicated to improving the Platform. Therefore, Certific may, from time to time provide or make available updates or upgrades, including, without limitation, bug fixes, service enhancements, new features, deletion of existing functions, or modifications. Updates will be governed by these Terms and Conditions, unless separate terms and conditions and privacy statement are provided with such updates, in which case that separate terms and conditions and privacy statement shall govern the updates.
17.17 Certific shall not be responsible for the following, among others:
17.17.1 any permanent or temporary interruption, discontinuance, suspension or other type of unavailability of the Platform;
17.17.2 any interruption or cessation of transmission to or from the Platform;
17.17.3 any bugs, viruses, Trojan horses or the like, which may be transmitted to or through the Platform;
17.17.4 any decision made or any action taken by the Customer in reliance of the data or recommendations provided by us;
17.17.5 deletion of, corruption of, or failure to store any content or data;
17.17.6 any disclosure, loss or unauthorized use of the login credentials due to the Customer’s failure to keep such credentials confidential;
17.17.7 the incompatibility of technologies used for accessing the Platform, for example if certain features, functions, parts or elements of the Platform are designed for use on a mobile device using IOS software and do not function on other devices.
17.18 In any case, the total aggregate liability of Certific for any claims, damages or Losses shall be limited to the amount which is equal to the amount actually paid by the Customer to Certific for the yearly use of the Platform in the year in which the cause for liability arose. If the fee paid by the Customer to Certific is 0 euros, then the entire liability of Certific shall be limited to 0 euros as well.
17.19 No limitations of liability shall apply, if Losses are caused due to intent or gross negligence or constitute personal damage.
18.1 The use of the Platform and these Terms and Conditions, as well as the Services, the Testing Agreement and all legal relations formed thereunder will be governed by the laws of the Republic of Estonia. The Customer who is a consumer also enjoys the protection of the mandatory provisions of the law that would be applicable in the absence of this term.
18.2 If a dispute resulting from the Testing Agreement or the Terms and Conditions cannot be settled by negotiations, then the dispute will be finally solved in Harju County Court in Tallinn, Estonia. If the Client is a consumer, jurisdiction is determined in accordance with the mandatory provisions applicable to consumers and such Customer may also use the Online Dispute Resolution tool available at http://ec.europa.eu/odr.
18.3 The Customer may not use the Platform before the acceptance of the Terms and Conditions.
18.4 These Terms and Conditions shall automatically extend to any new features, functions, enhancements and developments in the Platform, including the release of new tools.
18.5 If any term, condition or provision of these Terms and Conditions is held to be invalid, unenforceable or illegal in whole or in part for any reason, that provision shall be enforced to the maximum extent permissible. The validity and enforceability of the remaining terms, conditions or provisions, or portions of them, shall not be affected.
18.6 The failure by Certific to exercise or enforce any provision of or any of the rights of Certific under these Terms and Conditions shall not mean that Certific has deemed a waiver of future enforcement of that or any other provision or right.
18.7 Non-performance of the obligations of Certific under these Terms and Conditions shall be excused if it is caused by force majeure. Force majeure in the meaning of these Terms and Conditions are circumstances which are beyond the control of Certific and which Certific could not reasonably have been expected to take into account, avoid or overcome the impediment or the consequences thereof which Certific could not reasonably have been expected to overcome.
19. CONTACT DETAILS AND NOTICES
19.1 All notices between the Customer and Certific (including any invoice, notice or other communication) in connection with these Terms and Conditions shall be communicated by e-mail or through the Platform.
19.2 The Customer undertakes to ensure, at all times, that his/her e-mail address disclosed upon using the Platform is valid and in working order.
19.3 Any notice sent to the Customer’s e-mail address provided upon registration and/or via the Platform shall be deemed to be received by the Customer after 5 (five) calendar days have passed from sending such notice.
19.4 Contact details for Certific are as follows:
19.4.1 business name: Certific OÜ
19.4.2 registration code: 16050394
19.4.3 address: Tööstuse st 47d-69, 10416, Tallinn, Estonia
19.4.4 e-mail: firstname.lastname@example.org
19.4.5 website: https://certific.co
19.5 Contact details for Healthcare Providers are provided on the Certificate and/or the Platform.