Cookie Policy

Applicable as of 22nd June 2022

We are Certific OÜ, a private limited company, incorporated under the laws of Estonia, registration code 16050394, registered address Tööstuse st 47d-69, 10416, Tallinn, Estonia (“Certific”, “we”“us” or “our”). 

Certific operates the website and its subdomains (“Website”), applications (“App” or “Apps”) and the software, databases, interfaces, associated media, documentation, updates, new releases and other components or materials incorporated therein or integrated therewith (all together the “Platform”).

Certific is committed to protecting and respecting Your privacy upon use of our Services. This cookie policy document (“Cookie Policy”) describes how we use cookies in connection with provision of our Services.

If You have any questions about how we process Your personal data specifically or if You wish to submit an application for exercising Your rights related to processing Your personal data, please contact us through the contact information provided in the section "Contacts" below.


App” or “Apps

defined in the preamble;


defined in the preamble;

Cookie Policy

defined in the preamble;

“data subject” 

means a natural person whose personal data is processed by Certific. In the context of this Cookie Policy, “data subject”, “Customer” and “You” refer to the same;


means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);


means any channel of Certific through which the Customer may order Services from the healthcare provider, the main channels being the App(s) and Website;

personal data

means any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular on the basis of such a record as the name, personal identification code, place of location information or network identifier, or on the basis of one or more physical, physiological, genetic, mental, economic, cultural or social identities;


means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

Privacy Policy

Privacy Policy adopted by Certific, available at;

Service” or “Services

are the test validation services that the Customer may order from the healthcare provider through the Platform;

Terms and Conditions

Terms and Conditions for using Certific Services, available at

We”, “us”, “our

defined in the preamble;


defined in the preamble;


has the same meaning as the “data subject”.


2.1 Cookies are small text files that are placed on Your computer or other device (such as smartphone, tablet, etc) by websites that You visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

2.2 Cookies may be session cookies or persistent cookies.

2.2.1 Session cookies are temporary cookie files, which are erased when You close Your browser

2.2.2 Persistent cookies remain in the browser's subfolders until You delete them manually or Your browser deletes them based on the duration period contained within the persistent cookie's file.

2.3 Cookies may be first party cookies or third-party cookies.

2.3.1 First party cookies are set by the website You’re visiting. Only that website can read them.

2.3.2 Third-party cookies are cookies set by external services.


3.1 Certific Services and Platform use the following cookies:




Retention period

Google Analytics cookie: _ga

Third party persistent cookie for analytics

This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. 

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of Our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page available at

2 years

Google Analytics cookie: _ga_X4C7MM7LPE

Third party persistent cookie for analytics

This cookie is installed by Google Analytics for persisting session state. 

2 years

Zendesk cookies

Third party session and persistent cookies for ensuring Service functionalities

Those cookies, embedded in Certific Platform, are installed by Zendesk in the course of using the Certific Platform and Services by You. Zendesk is offering Certific CRM services such as support, sales, and customer engagement products designed to improve customer relationships.

When Zendesk collects cookie information, they only use this data to provide their services or in aggregate form, and not in a manner that would identify You personally. Information about the applicable cookies is available here: 

In accordance with Zendesk’s cookie retention periods available at the referred website under Description

Hotjar cookies

Third party session and persistent cookies for analytics

Those cookies, embedded in Certific Platform, are installed by Hotjar in the course of using the Certific Platform and Services by You. Hotjar helps Certific better understand user behavior so we can make the right changes, improve UX, and grow conversions.

Hotjar cookies are responsible for displaying the correct content to You without personally identifying anyone. Information about the applicable cookies is available here under section “Cookies set by the Hotjar script“: 

In accordance with Hotjar’s cookie retention periods available at the referred website under Description

Calendly cookies

Third party session and persistent cookies for sales activities

Those cookies, embedded on Certific Website, are installed by Calendly in the course of You booking a Certific product demo.

Accordingly, Calendly helps Certific in scheduling our product demos for You. Information about the applicable cookies is available here: and 

In accordance with Calendly’s cookie retention periods available at the referred website under Description

3.2 For more information how we use the cookies in relation to the Services and provision of the Platform, please also read our Terms and Conditions and Privacy Policy.


4.1 You can manage and delete cookies as You wish. Please note that all functions of the Services and Platform may not work properly if You delete or block cookies.

4.2 More information on cookies and details for deleting the cookies may be accessed on

4.3 Please note that You can delete all cookies that are already on Your device by clearing the browsing history of Your browser. This will remove all cookies from all websites You have visited. Be aware though that You may also lose some saved information (e.g. saved login details, site preferences).

4.4 Please also note that Your browser settings options (for example Google Chrome, Microsoft Edge, Mozilla Firefox, Microsoft Internet Explorer, Opera or Apple Safari) may allow You to prevent any cookies being placed on Your device, but You may then have to manually adjust some preferences every time You visit a site/page. For more information, please visit the browser developer's website.

4.5 To opt out of being tracked by Google Analytics across all websites, visit


5.1 Certific is dedicated to ensure that all data subject rights arising under applicable law are always guaranteed to You. For more information, please read our Privacy Policy.

5.2 If You believe that Your rights have been infringed, You may contact and lodge a complaint to the supervisory authority applicable for Your jurisdiction (Data Protection Inspectorate in Estonia address Tatari 39, Tallinn 10134, or other competent authority in Your jurisdiction. List of national Data Protection Authorities in EU is available at

5.3 If You are a resident in the UK, You may contact and lodge a complaint to the Information Commissioner’s Office, address Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; helpline number: 0303 123 1113. More details available at:


This Cookie Policy shall be governed by the laws of the Republic of Estonia. Any disputes arising from these Cookie Policy shall be settled in the Harju County Court in the Republic of Estonia unless You have a right to turn to the court of Your residence pursuant to statutory law.


If you have any questions about this Cookie Policy or if you have any concerns about how we use Your personal data or if you want to exercise your rights as described above, you may contact Certific via e-mail or in writing using the following contact information: 

business name: Certific OÜ 

registration code: 16050394

address: Tööstuse st 47d-69, 10416, Tallinn, Estonia