For Emergency Departments
Hours in the waiting room.
Zero context for the doctor.
The ER waiting room is your most underused clinical asset.
Collect a structured pre-anamnesis so by the time the doctor calls the patient in, the history is already there — translated, organised, and ready for the EHR.
ED · Waiting board
Live- Pre-anamnesis ready
Linda M., 42
Cough · 6 days
- Completing intake
Anonymous, 31
Lower back pain
- Pre-anamnesis ready
Tomas K., 58
Shortness of breath
- Just triaged
Anonymous, 27
Headache
The math of intake
Where the minutes go.
Manual questioning
200s
10 questions × 20 seconds — ask, listen, type
Reading a structured pre-anamnesis
24s
100 words at the average clinician reading speed
Every consultation. Every shift. The same 50%+ reduction in time spent gathering history that you can spend on the assessment instead.
For patients
A structured way for patients to describe their problem, before they're called in.
After triage, lower-acuity patients open the link on their own phone via QR code — in any language. Doctor-validated questionnaires ask the right questions, gather the relevant symptom history, and hand the doctor a clear, documented summary with red flags surfaced.
- 01
Patient describes their concern
Free-text input in their preferred language. AI detects the chief complaint from what they wrote.
- 02
System asks the right follow-up questions
Adaptive questionnaires gather missing symptom history and clinical context, with red-flag checks built in from real triage guidelines.
- 03
Doctor receives a structured pre-anamnesis
Translated to the doctor's language, organised by complaint, ready to copy into the EHR.
Describe your concern
Prioritize your symptoms
We detected multiple concerns. Which one is the most urgent?
Does the pain spread anywhere else?
Review & Send
"I’ve had stomach pain for a while. It comes and goes, sometimes feels stronger after eating. Not sure exactly where it hurts"
The pain is mostly in my upper stomach. I haven't had a fever or any nausea. It started about two weeks ago and usually happens right after I eat. It lasts for maybe an hour then fades away.
What changes for the doctor
Same patient. Different consultation.
Without Certific
- Doctor opens the chart and sees only the triage note.
- Asks the same 8 to 12 baseline questions, every time.
- Types while listening — eyes on the screen, not the patient.
- Loses 2 to 4 minutes finding a translator for foreign-language patients.
- Documentation is short, fragmented, written under time pressure.
With Certific
- Doctor opens the chart and sees a complete, structured pre-anamnesis.
- Reads in 24 seconds, organised by complaint with red flags surfaced.
- Translates to the working language with one click.
- Edits, summarises, copies into the EHR.
- Documentation is complete before the consultation starts.
What the doctor opens
The history is already there.
Search the patient by name. The pre-anamnesis is structured, translated to your language, and ready to add to the EHR.
Patients
- Linda M. Open
- Tomas K.
- Anonymous, 31
- Anonymous, 27
Linda M., 42
Cough · 6 days · ID 4821
Pre-visit summary
Dry cough for 6 days, no fever, no shortness of breath. Taking Paracetamol 500 mg. No recent travel or known contacts. Mild fatigue, no chest pain. Non-smoker.Structured by complaint
Organised the way clinicians read — chief complaint, history, red flags.
One-click translation
Foreign-language patient input becomes clean clinical notes in your language.
Add to EHR in one step
AI summarisation and editing assist. Hand off to a colleague or copy in.
Rollout
Live in the waiting room in two weeks.
Browser-based. No infrastructure changes, no app downloads, no new hardware.
01
Start with one shift
We start with one waiting area and one set of triage categories. Questionnaires tuned to your protocols.
02
Patients use their own phones
QR code at triage. Older patients can complete it with a relative's help. Manual triage stays available.
03
Clinicians log in at the workstation
Same workstations they already use. Web-based dashboard, no new credentials to roll out.
Built on a proven platform
230+ clinics. 500,000 patients. Hospital-grade security.
Certific has been processing structured patient intake at scale across European primary care since 2022. The ED layer extends the same platform — same security, same data residency — to hospital workflows.
Data hosted in Europe
Talk to us
Bring structure to the
ER waiting room.
We're rolling out Certific for Emergency Departments with select hospitals. If your ED struggles with low-acuity throughput, language barriers, or documentation burden — let's talk.
